Refund Policy

At GFMH., we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you can return it for a full refund within 30 days of purchase. 

To be eligible for a refund, the item must be returned in its original condition with all original packaging and accessories. Please note that any items returned after 30 days of purchase will not be eligible for a refund. 

If you are returning an item due to a manufacturing defect or because it is not as described on our website, we will cover the cost of return shipping. In all other cases, the customer is responsible for the cost of return shipping. 

We offer a no-hassle money back guarantee on all purchases. If you are not satisfied with your purchase, simply return it within 30 days of purchase for a full refund. 

If you have any questions or concerns about our refund policy, please feel free to contact us.

To start a return, you can contact us at  returns@gearformyhorses.com and we will provide the information required to initiate your return. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@gearformyhorses.com